Thank you for shopping our online Boutique, Therapy Threads. We hope you enjoy your shopping experience. If you have any questions prior to placing your order or have any technical difficulties while trying to place your order please feel free to send us a message below, email us at Info@therapythreadsboutique,com or call us at 224-374-6951.
** Please note** Orders CANNOT be changed, canceled or modified once your order is placed. Only one coupon code can be used per order.
We process all orders within 2 business days of you placing your order, this does exclude all weekends and holidays. Once your order is placed you will receive an email confirmation with your order number and details. Once your order has shipped via USPS mail you will receive a shipping confirmation email.
There is a flat rate shipping charge for all U.S. domestic orders of $6.00 on any order over $50.00. There is a Flat Rate shipping charge of $8.00 on any pair of shoes that are purchased, If your order is over $50.00 at the subtotal you will receive Free Shipping ( EXCLUDING SHOES). Please note most orders will be delivered within 3-5 days of the actual shipment date.
There is FLAT RATE shipping charge of $ 15.00 in the US if you need your order sent 2 day priority. Choose this option at checkout
We offer a $22.00 FLAT RATE shipping charge currently to PUERTO RICO, CANADA, the UK and AUSTRALIA. We can not ship to any other countries at this time, Choose this option at checkout.
Therapy Threads Boutique is not responsible for any delays with the shipping carrier or products that are lost or damaged in transit, Please contact the carrier if this happens as it will be the responsibility of the carrier to investigate. To contact the USPS please call ( 1-800-ASK-USPS). We will not be able to refund any additional shipping charges if the carrier does not guarantee their shipping times.
It is the sole responsibility of the buyer to ensure the address information is correct when the order is placed. Therapy Threads will not be responsible if a package is returned for an incorrect address or deliverable address. We will contact you to try to get a valid address but you will need to pay for the shipping charges again.
If you need to cancel your order for any reason please contact us via email within 24 hours of the order being placed. We will do our best to assist with the cancellation but there is not a guarantee.
Have any questions or concerns?
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Exchanges & Returns
Thank you for shopping Therapy Threads Boutique online. If you are not completely satisfied with your purchase we will happily allow you to exchange it or refund your payment. Returns & Exchanges are only accepted within the first 14 days of purchase. Anything from 14-30 days can be returned for a store credit only and the store credit expires 90 days from date of issue.
**Please note that our inventory is ever changing we will do our best to exchange a size if requested but can not guarantee we will still have the same item you purchased. Your more than welcome to exchange for another item of the same value or pay the difference for something else.as you see fit **
*All Sale items are final sale*
ALL MERCHANDISE MUST BE RETURNED UNWORN, UNWASHED AND WITH ALL ORIGINAL TAGS ATTACHED. The items can not come back with any scent of perfume, cigarette smoke or have any kind of animal hair. All shoes must be returned with zero % of wear and in the original shoe box.
No returns will be accepted on sunglasses or intimates of any kind.
It is the responsibility of the buyer to pay shipping charges to ship back any item for an exchange or a return.
Any damaged item must be reported withing 2 days of receiving. Contact us ASAP if this is the case.
If you ship back any item that is not eligible to be returned you will be responsible for a 25% restocking fee and the cost of shipping.
Do you provide International delivery?
Currently we are only providing shipping to the 51 U.S domestic states, Puerto Rico, Canada, the UK and Australia
What is your sizing chart?
00-EXTRA SMALL, 2-4 SMALL, 6-8 MEDIUM, 10-12 LARGE, 12-14 EXTRA LARGE
Please note that every item runs a bit differently therefore this size chart is for general purposes only and we can not guarantee fit. We ask you pay special attention to the product descriptions of each item. We will advise if an item tends to run small, large, or is true to size. If you have any questions regarding sizing please contact us under the "contact" tab prior to ordering and thank you for shopping with us, we hope you love your new items!